Training
beREMARKABLESM—it’s not all we ask of our team, but it’s where we start.
We pioneered a dynamic customer service training initiative called beREMARKABLESM. Unprecedented in the health club industry, it was developed in conjunction with the Ritz Carlton and it empowers associates to “do ordinary things extraordinarily well.” beREMARKABLESM training modules include:
We reinforce this training on-site during our “Daily Outlook” meetings and support it by our ongoing Performance Management Process.
In addition, our TCA University provides ongoing education for all associates in such areas as club management skills, business functions, strategic planning, leadership, operations, HR, financial analysis, sales, marketing, as well as fitness and wellness programming
After all, how can we expect our end-users to achieve their personal best unless we achieve it as well?
- The Importance of The Internal Customer
- Handling the Difficult Member
- Employee Empowerment
- Excellent Member/Customer Service
- Communication
- Measuring Success
We reinforce this training on-site during our “Daily Outlook” meetings and support it by our ongoing Performance Management Process.
In addition, our TCA University provides ongoing education for all associates in such areas as club management skills, business functions, strategic planning, leadership, operations, HR, financial analysis, sales, marketing, as well as fitness and wellness programming
After all, how can we expect our end-users to achieve their personal best unless we achieve it as well?
"I have never seen a more committed group of senior leaders; their efforts have been, in a word, remarkable."
Diana Oreck,
Vice President of Global Learning &
Leadership Center for
the Ritz-Carlton Hotel Company
Diana Oreck,
Vice President of Global Learning &
Leadership Center for
the Ritz-Carlton Hotel Company